Customer Service

Please direct any questions to us at 704.366.3440 or email to Hothamjewels@aol.com. We will be happy to be of assistance!

SPECIAL ORDERS
Special orders require a 50% deposit and are nonreturnable. Out of stock items can be ordered and are considered a special order.

SHIPPING
Purchases will be shipped within 3 days of purchase. Special orders can take up to 6 weeks and
will be shipped as soon as possible.

SHIPPING AND HANDLING FEES
Order Value               Standard (ground)     Two Day             Overnight                    
Up to $25.00                    $ 6.95            add $10.00        add $15.00
$25.01 to $50.00             $ 8.95            add $10.00        add $15.00
$50.01 to $100.00           $10.95           add $10.00        add $15.00
$100.01 to $150.00         $12.95           add $10.00        add $15.00
$150.01 to $200.00         $14.95           add $10.00        add $15.00   
$200.01 to $300.0           $16.95           add $10.00        add $15.00
$300.01 to $400.00         $18.95           add $10.00        add $15.00
$400.01 and up     to be quoted     

SALES TAX

The federal government requires that we collect sales tax for items being shipped to North Carolina
 
GIFT CERTIFICATES
We do offer gift certificates and are available in the amount you choose and are not taxed until used.

WISH LIST
We do wish list! We love wish list!! Just call or email!!

LAYAWAYS
A 50% deposit is required to create a layaway account. The balance must be paid within 30 days for purchases less than $4,000.00.  For purchases more than $4,000.00, the balance must be paid in full in 60 days. Layaways not paid off within time limits will be forfeited and returned to stock. There will be no refund.

RETURNS
Purchases from our inventory may be returned for store credit or exchange within 5 business days of the date it was purchased, providing you have the sales or gift receipt. It must be in new and unused condition.

CREDIT CARDS
We gladly accept VISA, MASTERCARD, & AMERICAN EXPRESS.
 
SALE MERCHANDISE

All sale merchandise is a final sale and cannot be returned or exchanged under any circumstances.